Shipping Information
Each ZacBe piece is crafted by hand in Mexico, made with intention and care. To maintain the quality and energy of our work, we kindly ask for your patience in the shipping process.
Processing Times
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Made-to-order pieces: Please allow 3 to 4 weeks for production before shipping.
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Ready-to-ship pieces: Usually ship within 2 business days of purchase.
If you need your order by a specific date, write to us at zacbetulum@gmail.com — we'll do our best to meet your timeline.
Shipping Methods & Costs
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Mexico: Shipping via trusted national carriers. Cost calculated at checkout. Free shipping may apply for orders over a certain amount.
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International: Shipped via DHL or equivalent express service. Estimated delivery:
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Latin America: 3–5 business days
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US & Canada: 3–7 business days
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Europe & Rest of the World: 5–10 business days
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Shipping Costs
At ZacBe, we offer free shipping on qualifying orders as a way to honor your trust in our work.
Mexico
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Free shipping on all orders over $5,000 MXN.
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For orders below $5,000 MXN, the shipping cost will be calculated at checkout based on your location.
International
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Free international shipping on all orders over $20,000 MXN.
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For international orders below that amount, shipping fees will be calculated at checkout, depending on the destination and selected service.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Please ensure your shipping information is correct — Zac Be is not responsible for delays due to incorrect addresses or local customs procedures.
Customs Duties & Taxes
International customers are responsible for any customs fees, duties, or VAT imposed by their country. These are not included in the item or shipping prices.
Delays & Support
We work with reliable carriers, but once your package leaves our studio, delays caused by weather, customs, or carrier logistics are out of our control. If your order seems delayed, please email us at zacbetulum@gmail.com, and we’ll gladly assist.
