Frequently Asked Questions
Sacred questions for timeless creations
Explore everything you need to know about our handcrafted jewelry, production times, materials, shipping, care and more. Each answer is written with intention — just like our pieces.
What materials do you use?
We use Sterling Silver, Vermeil (Sterling Silver with 14k gold coating), and Gold Plated Bronze in some pieces. Stones and feathers are chosen for their symbolic meaning and natural beauty, such as quartz, opal, garnet, aquamarine, and ethically sourced feathers.
Do your stones or feathers have meaning?
Yes — every element is carefully selected for its energy and symbolism. Feathers represent transformation and connection to the divine; stones like quartz or garnet evoke clarity, passion, and grounding. Each piece becomes a personal talisman. If you want to know more about this go to our page "Find the meaning".
How long does shipping take?
If in stock, your piece will ship within 5 business days. If not in stock, please allow 3–4 weeks for your piece to be handcrafted. For custom 14k gold and 18 gold orders, allow 4–6 working weeks.
Do you ship internationally?
Yes. We offer worldwide shipping with tracking. Shipping fees and times may vary by destination.
For more information about shipping please visit our Shipping information page.
Can I return or exchange a piece?
We accept returns and exchanges within 6 days of receiving the item, as long as the piece is unworn and in original condition. For mor information visit our Delivery & Returns page.
How do I care for my Zac Be jewelry?
We recommend keeping your jewelry away from water, perfumes, and harsh chemicals. Use a soft cloth to polish. For pieces with feathers or stones, store flat and avoid moisture.
Can I request a custom piece?
Yes, we accept custom orders in 14k gold, 18k gold a change of stone or personalized modifications for select designs. Write to us at zacbetulum@gmail.com to begin your journey.
Where are your pieces made?
Every Zac Be piece is designed and handmade in Mexico, rooted in the ancestral traditions of Taxco and inspired by sacred cultures across the world.
